Privacy policy
AVES & ATLAS — PRIVACY POLICY
Last updated: August 7, 2026
Aves & Atlas respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing, or otherwise interact with our store.
Our store is hosted by Shopify. Shopify and other service providers may process personal information on our behalf in order to operate the store, process payments, fulfill orders, provide analytics, prevent fraud, deliver communications, and support other business functions.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect information such as:
- your name, email address, phone number, billing address, and shipping address;
- order details, including products purchased, size, colour, quantity, order history, and transaction information;
- account information and preferences, if you create an account;
- communications you send to us, including customer support requests;
- device and technical information such as IP address, browser type, device type, identifiers, and website activity;
- marketing preferences and information about how you interact with our emails or advertising; and
- payment-related information necessary to complete a transaction. Payment information may be processed directly by Shopify or other payment providers rather than stored by Aves & Atlas.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- process, fulfill, and deliver orders;
- provide customer service and respond to questions or claims;
- manage customer accounts;
- process payments and prevent fraudulent or unauthorized transactions;
- communicate order, shipping, account, and service updates;
- improve our store, products, services, and customer experience;
- measure website performance and understand how visitors use our store;
- send marketing communications where permitted and according to your choices;
- maintain security and protect our legal rights; and
- comply with legal, tax, accounting, regulatory, or other lawful requirements.
We aim to collect and use personal information only for appropriate purposes connected with operating and improving our business.
3. HOW WE SHARE PERSONAL INFORMATION
We may disclose personal information to service providers and partners that help us operate our business, including:
- Shopify and its affiliated services;
- payment processors;
- print, production, fulfillment, and shipping providers;
- website hosting, technology, analytics, security, and fraud-prevention providers;
- customer service and communications providers;
- marketing and advertising providers, where permitted; and
- professional advisers, regulators, courts, law-enforcement authorities, or other parties where disclosure is required or permitted by law.
We may also disclose information in connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable law.
We do not disclose personal information for purposes unrelated to those described in this policy unless we have an appropriate legal basis to do so.
4. SHOPIFY
Our store is powered by Shopify. Information you provide through our store may be transmitted to and processed by Shopify in order to provide ecommerce, checkout, payment, security, analytics, and related services.
Shopify may process information in countries outside your province or country of residence. Shopify's own handling of personal information is governed by its applicable privacy notices and policies.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website and the services that support it may use cookies, pixels, local storage, and similar technologies to:
- keep the store functioning;
- remember preferences;
- maintain shopping cart and checkout functions;
- improve security;
- measure traffic and performance;
- understand how customers use the store; and
- support advertising or marketing where permitted.
Your browser may allow you to block or delete certain cookies. Disabling some cookies may affect store functionality.
6. MARKETING COMMUNICATIONS
If you subscribe to marketing communications, we may send you promotional emails or other permitted messages. You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message.
Even if you opt out of marketing, we may still send non-promotional communications related to your orders, account, customer service requests, or other transactions.
7. RETENTION
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to complete transactions, provide customer service, maintain business and tax records, prevent fraud, resolve disputes, and meet legal obligations.
Retention periods may vary depending on the type of information and the reason it is held.
8. SECURITY
We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the personal information we handle. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. YOUR PRIVACY RIGHTS
Depending on where you live and the law that applies, you may have rights relating to your personal information, which may include the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- withdraw consent where processing is based on consent, subject to legal or contractual restrictions;
- ask questions about how your personal information is handled; and
- make a complaint about our privacy practices.
We may need to verify your identity before completing certain requests.
To make a privacy request, contact us through our contact page.
10. INTERNATIONAL PROCESSING
Some of our service providers may store or process personal information outside Ontario or Canada. As a result, information may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law-enforcement bodies, or regulators in those jurisdictions where legally required.
11. THIRD-PARTY LINKS
Our store may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, technology, practices, or legal requirements. The updated version will be posted on our website with a revised “Last updated” date.
13. CONTACT US
If you have questions about this Privacy Policy, want to make a privacy request, or want to raise a privacy concern, contact:
Aves & Atlas
Location: Ontario, Canada
We aim to respond to general customer inquiries within 3–5 business days. Privacy requests that are subject to specific legal response periods will be handled in accordance with applicable law.